- OG must first be informed of your returns or exchanges via email or telephone before shipping out your item.
- Any merchandise must be returned within 14 days after the order's delivery.
- Merchandise must be unused and in New condition to qualify for a return or exchange.
- Merchandise must be accompanied by the invoice and original packaging.
- Any merchandise marked "Final Sale" cannot be exchanged or returned
EXCHANGES & PROCESSING
- Exchanges will be processed within 5-10 business days after we have receive the exchanged item.
- Any original shipping charges are non-refundable.
- The customer is responsible for all return shipping charges unless the item received is incorrect or damaged.
- Discount codes must be applied at time of checkout. You must press "Apply" to see the order total updated.
- We cannot adjust any prices after the order has been submitted.
- Only one code can be used on a purchase.
- Coupon codes cannot be applied to previous purchases, nor can they be retroactively applied after an order has been placed.
*Please allow 7-14 days processing time for returns or exchanges.
PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make your payment quickly and easily. PayPal can be used to purchase items by credit card (Visa, MasterCard, Discover, and American Express), debit card, or e-check (i.e. using your regular bank account). Usually, PayPal e-check will take 3-5 business days to be confirmed by PayPal. Your order will not be shipped until we can confirm receipt of payment.
By using PayPal, you can trace the status of your payment and make purchases directly from your bank account – a credit card isn’t necessary! If you do decide to use your credit card through PayPal, nobody will see your credit card number (not even us) which will minimize the risk of unauthorized use. We do not store credit card or bank information on our servers. We want you to be confident in making purchases online with us by offering only the most secure payment options the internet offers.
How do I pay with PayPal?
1) After viewing your items on your shopping cart page, you can click “Checkout with PayPal” which will redirect you to PayPal’s payment page.
2) To pay, you can sign in to your existing PayPal account or you can create a new one if you haven’t already registered for one. Keep in mind, registering for PayPal is not necessary to pay with credit card. On PayPal’s payment page, you can select to pay with a credit card without registering.
How do I pay via money transfer?
1) After viewing your items in your shopping cart page, you can select “Money Transfer” as your payment option. You’ll then be prompted with additional information.
2) If you are transferring money via Western Union, simply proceed through checkout, complete your order and submit your payment through Western Union. Your order will not be shipped until we can confirm receipt of payment. Either we’ll contact you for the Western Union Tracking Number (MTCN) via your customer email on file or you can go ahead and email us with your MTCN and order number if you’d like to expedite processing time. Processing time via Western Union can take between 2-4 days.
3) If you are transferring money via Interac eTransfer, simply submit your payment through your bank/online banking system to the specified name and address at checkout and proceed to complete your order. Your order will not be shipped until we can confirm receipt of payment.
$12 Flat Rate Shipping • FREE Shipping with a minimum $100 purchase.
This shipping promotion applies only to shipping locations in North America.
To be eligible for FREE shipping, your cart total must equal $100 or more before taxes in order for the shipping discount to be automatically applied at checkout.
We also offer fast and affordable shipping. Shipping includes a tracking number so you can regularly monitor the status of your delivery.
How do you ship packages?
We ship packages directly from our warehouses.
Do you ship worldwide?
We are proud to announce that we will shortly be offering international shipping services. If we don’t ship to your country, contact us so we can go the extra mile and discuss alternative shipping arrangements. We will continue growing to meet the needs of all our customers worldwide.
What about customs?
We are not responsible for any customs processing & fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping times vary by location. These are our estimates:
|Location||*Estimated Shipping Time|
|Canada & United States||3-5 Business days|
|Europe||10-14 Business days|
|Australia, New Zealand||10-15 Business days|
|Mexico, Central America, South America||10-15 Business days|
*This doesn’t include our 24-72 hour processing time. You are entitled to our buyer protection policy if you do not receive your item in 35 days. Please Note: We will contact you if your country is ineligible for ePacket shipping. In these rare cases, please allow up to 45 days for your free delivery.
Do you provide tracking information?
Yes! All of our orders include a tracking number. You will receive an email once your order ships containing your tracking information. If you haven’t received tracking info within 5 days of placing your order, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us. If you have any other questions, concerns and comments, don’t hesitate to extend a limb and reach out!
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.
SECTION 2 – CONSENT
Do you store cookies?
By registering to our site, you will automatically be enrolled in our email marketing programs to be provided with the latest news, discounts, promotions and content. We promise our users the ability to easily unsubscribe from our email marketing subscription through every email sent or contacting us at [email protected]
How do you get my consent?
When you provide us with personal information, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at [email protected]
SECTION 3 – THIRD-PARTY SERVICES
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located in a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.
SECTION 4 – SECURITY
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.
SECTION 5 – AGE OF CONSENT
By using this site, you represent that you are at least the age of majority in your state or prove of residence, or that you are the age of majority in your state or prove of residence and you have given us your consent to allow any of your minor dependents to use this site.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.
QUESTIONS AND CONTACT INFORMATION
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact us at [email protected]
We provide services to you subject to the notices, terms, and conditions set forth in this agreement. Users are obligated to follow the rules, guidelines, policies, terms, and conditions applicable to such services before you use them. We reserve the right to change this site and these terms and conditions at any time.
Before proceeding, please read this agreement because accessing, browsing, or otherwise using the Site indicates your agreement to all the terms and conditions in this agreement.
You shall not upload, distribute, or otherwise publish through this Site any Content, information, or other material that (a) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties; (b) is libelous, threatening, defamatory, obscene, indecent, pornographic, discriminatory, or could give rise to any civil or criminal liability under the laws of the U.S. or the laws of any other country that may apply; or (c)violates or infringes upon the copyrights, patents, trademarks, service marks, trade secrets, or other proprietary rights of any person. We may give you an account identification and password to enable you to access and use certain portions of this Site. Each time you use a password or identification, you are deemed to be authorized to access and use the Site in a manner consistent with the terms and conditions of this agreement, and we have no obligation to investigate the source of any such access or use of the Site.
Unless explicitly permitted by our company in advance, all materials, including images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for personal, non-commercial use. You may not make any commercial use of any of the information provided on the Site or make any use of the Site for the benefit of another business. We reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if we believe that customer conduct violates applicable laws or is harmful to our interests. You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by our company in writing.
You will be solely responsible for all access to and use of this site by anyone using the password and identification originally assigned to you whether or not such access to and use of this site is actually authorized by you, including without limitation, all communications and transmissions and all obligations (including without limitation financial obligations) incurred through such access or use. You are solely responsible for protecting the security and confidentiality of the password and identification assigned to you. You shall immediately notify us of any unauthorized use of your password or identification or any other breach or threatened breach of this Site’s security.